Privacy Policy

1. Who We Are

Rockley Consulting Pty Ltd (ABN 78 673 819 773) is a hospitality technology consulting company based in Hobart, Tasmania, Australia.

2. Information We Collect

Information you provide directly:

• Name, email address, and message content submitted via our contact form
• Business and venue information shared during enquiries or consulting engagements
• Communications sent to us by email or other means

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time on site, and referral sources via analytics tools
• Cookie data (see Section 6 below)

3. How We Use Your Information

We use personal information to respond to enquiries, deliver consulting services, manage client relationships, improve the Website, send relevant updates you have consented to, and meet legal obligations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Personal Information

We may share your information with service providers (hosting, email, IT support), professional advisers, and regulators where legally required. We do not disclose personal information to parties outside Australia unless equivalent privacy protections are in place.

5. Storage and Security

Your personal information is stored on secure systems with reasonable technical and organisational security measures including access controls, encryption, and regular backups. No method of internet data transmission is completely secure.

6. Cookies and Analytics

This Website uses cookies and analytics tools including Google Analytics to collect non-identifiable information about site usage. You can manage or disable cookies through your browser settings.

7. Third-Party Services

This Website links to third-party services including Cal.com (appointment scheduling), desk.rockleyenterprises.com (support portal), and references to H&L, me&u, Zeller, and Zero Payments. Their own privacy policies govern the handling of your information when you use those services.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct inaccurate, incomplete, or out-of-date information. Contact us using the details below.

9. Privacy Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act, please contact us first. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision.

11. Contact Us

For privacy-related enquiries, access or correction requests, or complaints:

Rockley Consulting Pty Ltd
ABN 78 673 819 773
PO Box 113, Claremont, Tasmania 7011
support@rockleyconsulting.com.au