Support

Need help with an active engagement?

Existing clients can raise a support request, access the support portal, or use the remote support tools below.

01

Raise a Request

Email me directly. I'll respond same business day for active clients.

02

Log in to view ticket history, attachments, and previous resolutions.

03

P1 to P4 response times so you know what to expect, when.

Response

Every support request is triaged and assigned a priority. Response times below apply to active client engagements.

P1

Critical

Immediate response. System down or revenue-impacting.

P2

High

Same business day. Significant impact, workaround possible.

P3

Standard

Next business day. Routine requests and questions.

P4

Low

Scheduled. No urgency, fits into planned work.

Remote Access

Download the Splashtop remote support client so Owen can connect to your machine during a support session. Choose your platform below.

Windows

Download Remote Support — Windows

Mac

Download Remote Support — Mac